Terms & Conditions — Harper, Hazel & Hannah

ARTICLE 1 – DEFINITIONS

In these terms and conditions, the following definitions apply:

Return period: the period during which the customer can request a return.

Customer: the natural person who does not act in the exercise of a profession or business and enters into an online purchase agreement with the company.

Day: calendar day.

Continuous transaction: an online agreement concerning a series of products and/or services, the supply and/or purchase obligation of which is spread over time.

Durable medium: any means that allows the customer or company to store information addressed to them personally in a way that enables future consultation and unaltered reproduction of the stored information.

Right of return: the option for the customer to return an eligible product within the return period.

Company: the natural or legal person who offers products and/or services to customers online.

Online agreement: an agreement in which, within the framework of a system organized by the company for the online sale of products and/or services, exclusively one or more techniques for remote communication up to and including the conclusion of the agreement are used.

Technology for remote communication: means that can be used for concluding an agreement without the customer and company being simultaneously in the same place.

General Terms and Conditions: these General Terms and Conditions of the company.

ARTICLE 2 – IDENTITY OF THE COMPANY

Website Name: Harper, Hazel & Hannah

Company Name: Available upon request

Registered Address: Available upon request

Mail: info@harperhazelhannah.com

Phone: +1 (307) 220-9435

State of Registration: Available upon request

ARTICLE 3 – APPLICABILITY

These General Terms and Conditions apply to any offer from the company and to any online agreement and orders concluded between the company and the customer.

Before the online agreement is concluded, the text of these General Terms and Conditions will be made available to the customer. If this is not reasonably possible, it will be indicated before the online agreement is concluded that the General Terms and Conditions can be viewed electronically and will be sent free of charge upon request.

If additional product or service conditions apply, the customer can always rely on the provision most favorable to them in the event of conflicting conditions.

If one or more provisions of these General Terms and Conditions are void or annulled, the remaining terms will remain in force, and the provision in question will be replaced by mutual agreement with a provision that aligns with the original intent as closely as possible.

By placing an order on our website, you acknowledge that you have read, understood, and agree to be bound by these General Terms and Conditions, including our policies on returns, shipping, delivery times, and refunds.

ARTICLE 4 – THE OFFER

Offers with limited duration or special conditions will be explicitly stated.

The offer is non-binding. The company is entitled to change or adjust the offer.

The offer includes a clear description of the products and/or services offered. If the company uses images, they will be a true representation of the products offered. However, slight color differences may occur.

The offer will include clear information regarding:

The price, excluding import duties and applicable sales tax.

Any applicable shipping costs.

The manner in which the agreement will be concluded.

Whether the right of return applies.

Payment, delivery, and order execution methods.

The term for accepting the offer.

Any conditions regarding continuous transactions.

ARTICLE 5 – THE AGREEMENT

The agreement is concluded when the customer accepts the offer and meets the relevant conditions. If the company confirms the acceptance electronically, the customer may dissolve the agreement as long as no confirmation has been received.

ARTICLE 6 – RIGHT OF RETURN

Customers may return non-sale products within 30 days after receiving the item without giving a reason. The product must be returned in its original condition and packaging.

All Final Sale items (discounted by 40% or more) are not eligible for returns, refunds, or exchanges under any circumstances. This exclusion will be clearly indicated in the sale offer.

ARTICLE 7 – COSTS IN CASE OF RETURN

If the customer exercises their right of return, they will bear the costs of returning the product directly to our supplier in China.

The company will refund all sums received, including original shipping costs, within 14 days after receiving the returned product or proof that it has been shipped.

ARTICLE 8 – EXCLUSION OF THE RIGHT OF RETURN

The right of return is excluded for:

Items that cannot be returned for hygiene reasons (e.g., earrings, lingerie, etc.).

Items purchased during Final Sale promotions (40% discount or higher).

ARTICLE 9 – THE PRICE

Prices stated in the offer will not increase during the validity period unless legal requirements demand otherwise.

ARTICLE 10 – COMPLIANCE AND WARRANTY

The company guarantees that products and/or services meet the agreement requirements and the reasonable standards of usability and reliability.

ARTICLE 11 – DELIVERY AND EXECUTION

The company will execute orders with the utmost care.

Orders are shipped directly from our overseas fulfillment centers. We aim to deliver orders within 5–14 business days; however, due to international logistics, customs procedures, or unforeseen delays, delivery may take up to a maximum of 30 business days.

Delays within this timeframe do not qualify as "non-delivery" and are not grounds for chargebacks or refunds.

Tracking information is provided for all orders.

If delivery is delayed beyond this period, the customer will be notified as soon as possible.

DELIVERY ADDRESS

It is the customer's responsibility to provide a complete and accurate delivery
address at checkout, including house or building number, apartment or unit number
where applicable, city, state and ZIP code.

We and our carriers can only deliver to the address exactly as entered on the order.
We are not responsible for delays, failed deliveries, returned shipments or lost
parcels resulting from an address that is incomplete, incorrect or no longer current.

If a carrier reports an address problem we will contact you at the email address on
your order. Please respond promptly: carriers hold a parcel for a limited period
before returning it to the sender.

Where a shipment is returned because the address provided was incomplete or incorrect,
return shipping costs and the cost of re-shipping are the customer's responsibility.
Where a refund is issued in those circumstances, our original outbound shipping cost
may be deducted.

ARTICLE 12 – PAYMENT METHODS

Unless otherwise agreed, payments must be completed at the time of purchase.

All transactions and purchases made through Harper, Hazel & Hannah are subject to our Terms of Service, which outline the conditions of sale, including pricing, payment, and delivery terms.

We reserve the right to amend or correct any inaccuracies in product descriptions, pricing, or availability without prior notice.

ARTICLE 13 – COMPLAINTS

Complaints must be submitted in writing or by email to: info@harperhazelhannah.com

ARTICLE 14 – APPLICABLE LAW

This website, Harper, Hazel & Hannah, is owned and operated by a company registered in the United States.

All agreements between Harper, Hazel & Hannah and the customer are governed by the laws of the United States and the state in which the company is registered.

Any dispute arising from a transaction will be resolved under the jurisdiction of the courts of that state.

Nothing in these Terms limits your statutory rights under U.S. federal or state law.

ARTICLE 15 – AMENDMENTS TO THE GENERAL TERMS AND CONDITIONS

The company may amend these terms and conditions. Changes will be communicated at least 30 days before they come into effect.

ARTICLE 16 – SHIPPING AND RETURN LOCATIONS

Harper, Hazel & Hannah partners with third-party logistics providers (3PL) located in China. This means that your order will be shipped from China.

By placing an order, you acknowledge and accept that products are shipped from our overseas fulfillment centers and that return shipping will be to those facilities.

As a result, returns must also be sent back to China. The appropriate return address and instructions will be provided once your return request has been approved.

We understand this may affect return shipping costs and aim to be as transparent as possible about this process.

If you have any questions or concerns, feel free to contact us at: info@harperhazelhannah.com

ARTICLE 17 – CUSTOMS DUTIES AND TAXES

Import duties and taxes are the sole responsibility of the customer and are not grounds for chargeback, refund, or dispute.

Any such charges will not be reimbursed or refunded by Harper, Hazel & Hannah.

ARTICLE 18 – LEGAL DISCLAIMER

Our return and exchange policy is subject to change at any time without prior notice.

Harper, Hazel & Hannah reserves the right to make the final decision regarding the eligibility of any return or exchange request.

Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer protection laws.

Your statutory rights remain unaffected. These rights may vary depending on your country of residence, including but not limited to the United States or other international jurisdictions.

CONTACT

✉️ info@harperhazelhannah.com 📞 +1 (307) 220-9435